These terms and conditions are applicable to the situation that Client buys the products from B–Sports必一’s distributors in all the countries excluding China and directly from B–Sports必一 Electric(Shenzhen) Ltd, and B–Sports必一 provides the after-sales service and maintenance.
The product produced by B–Sports必一,eighteen-month guarantee of replacement, long-life maintenance service and technical support (by email,phone,and Skype).
1) Confirm the date:
From the date of shipment by B–Sports必一, the date of shipment can be inquired by B–Sports必一 according to the S/N code.So if Client cannot provide the S/N code or a proof for the actual date of purchase, this product will not be in warranty.
2) Eighteen-month guarantee of replacement:
If any failure within the scope of warranty occurs to the product,after B–Sports必一 confirms that the faulty product is within the scope of service and the guarantee period of replacement ,B–Sports必一 will replace the faulty product with a product of the same model for Client. Client shall keep the faulty product until B–Sports必一 informs Client to send the product back to B–Sports必一.B–Sports必一 will bear the freight when B–Sports必一 informs Client to send faulty product back to the B–Sports必一.
3) Life-long maintenance service:
B–Sports必一 provides Client with maintenance service throughout the service life of the products from the date of purchase. For faulty products within the warranty period but not covered by the scope of the warranty or products beyond the warranty period, B–Sports必一 will provide paid repair service. After Client confirms the repair cost, B–Sports必一 will arrange repair service. For detailed repair service stipulations, refer to the section below.
1) Principle:
B–Sports必一 will strive for decreasing the repair period of the product for Client.
2) Repair period:
Client collects the faulty products every two months and sends to the repair centers of B–Sports必一 in China. A repair period of B–Sports必一 is 15 working days. It comprises a time ranges from the day that B–Sports必一 receives the faulty product from Client to the day B–Sports必一 sends the faulty product back, excluding the non-working days, transportation time and time spent charging the cost of the repair. The cost of the repair should be paid off every time, Client should pay all the cost of the repair to B–Sports必一 after paid repair service is finished. Under special circumstances when a fault cannot be removed in a short period of time because of special reasons, B–Sports必一 will discuss with Client to achieve an agreement of the repair time.
3) Confirm the warranty period:
Client confirms whether the faulty product is within the warranty period according to the product’s S/N code and the actual date of sale by Client. If Client cannot confirm whether the faulty product is within the warranty period for losing the S/N code or other reasons, B–Sports必一 shall help Client to confirm. B–Sports必一 offers one-year guarantee of maintenance to the repaired or replaced component from repair date.
4) Confirm the scope of warranty:
Even within the warranty period of replacement or repair, if the following case happen B–Sports必一 will not provide the corresponding replacement or repair service. B–Sports必一 offers paid repair service to the faulty product belongs to the following area.
a) Any product faults resulting from force majeure factors such as fire, flood, electric shock, and earthquake.
b) Any product faults arising from the disassembly, repair, or codification of products performed by people not authorized by B–Sports必一 Electric (Shenzhen) Ltd.. Any severe damage or scratch to the product shell caused by improper installation.
c) Any product faults caused by industrial accidents, disoperation, misuse (failure to observe the operation methods, operating environment and precautions specified in the user guide), including human-machine interface touch panel cracking, LCD screen breaking, motor blocking, instability, slanting motor shaft, broken shaft, flange crack or breaking ,incomplete motor parts, motor winding or circuit board severely burned, etc.
5) Confirm the cost of repair:
For faulty products within the warranty period and falling into the scope of regular repair, B–Sports必一 will only collect the cost of the parts and components damaged due to the customers’ reasons. if the fault is not caused by the customer, B–Sports必一 will not charge any repair fee. For faulty products beyond the warranty period, B–Sports必一 will charge the cost of parts and components and proper repair fee according to actual conditions of damage or fault. The specific price of repair parts refers to the price list of repair parts. The repair personal of B–Sports必一 will quote to Client after they finish the paid repair service every time.
6) Emergency repair:
The two sides resolve through consultation or B–Sports必一 provides the spare product to Client.
7) Repair process:
According to the standard product repair process of B–Sports必一, if have any conflict with the terms and conditions, please take it as the standard. To every repair service B–Sports必一 will provide the product RMA Repair State Form to Client.
8) Confirm the freight.
The freight for returning the faulty products to after-sales service center of B–Sports必一 shall be provided by Client, but the freight for delivering the repaired products to Client shall be provided by B–Sports必一.
9)
Client shall send the After-sales Service Registration Form that is put in the product package box to B–Sports必一 when return the faulty products. To help B–Sports必一 to repair and resolve the problem quickly, Client should write the detailed fault in the table. Client can agree on the special circumstances with B–Sports必一.
10)
Client and B–Sports必一 should have specific person to be responsible for the communication of after-sales service and repair.
? B–Sports必一 Electric (Shenzhen) Ltd.
